Server Logistics Support

User Support Center

User Support Center

The User Support Center provides online access to the following support features:

  • Support Desk (24/7 Support)
  • Service announcements.
  • Billing & Invoices.
  • Customer contact information.
  • Hosting account login information.

Email:
Password:


Knowledge Base

Knowledge Base

The Knowledge Base contains frequently asked questions (FAQ) and tutorials covering various topics. Please consult the Knowledge Base before submitting a Support Desk ticket or calling for support.

  • How to configure your email client.
  • How to upload web files via FTP/SFTP.
  • How to use the control panel.
  • How to install blogs/forums/etc.

Telephone Support

Telephone Support

Telephone support is available for Server Logistics customers Monday through Friday from 8:00AM to 6:00PM Pacific Standard Time. Please do not call concerning our free software downloads.

  • 1-888-886-4044 ext 82 - Customer service such as billing inquiries.
  • 1-888-886-4044 ext 83 - Technical support line.

Network Status

Real-Time Network Status

The network status page displays the current status of our network and shared hosting servers in real time. Our network and servers are monitored around the clock by our Network Operations Center (NOC), and engineers are notified immediately of a service failure. If you are having trouble connecting to our servers please consult this page first.


Support Forums

Community Forums

Our support forums provide free community based support for our free software downloads. The majority of the support provided on these boards comes from very knowledgeable volunteers from the community.